THS Group Limited
address: 85 Great Portland Street, London, W1W 7LT
tel: 020 7993 2135
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you.
THS Group Limited is an appointed representative of ITC Compliance Limited, which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
THS Group Limited offer and act on behalf of a limited panel of insurance providers (see below).
We do not charge fees for arranging insurance; we may, however, receive an economic benefit or retain a part of any premium by way of remuneration. Our sales agents may also be remunerated on the sale of individual products. Fees may be applied by insurers for such things as mid-term adjustments and cancellations. Please check the individual policy information for full details.
We hold any insurance money (premiums, refunds, or claims money) as the agent of the insurer under a risk transfer agreement.
You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We always aim to provide a first-class service, however, if you have any cause for complaint any enquiry can be raised either in writing, email or by telephoning ITC Compliance Limited, 4 Monarch Court The Brooms, Emersons Green, Bristol, BS167FH, complaints@itccompliance.co.uk, 0845 177 22 66 or 0117 4403700. Should you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case by either writing, email or by telephoning Financial Ombudsman Service, Exchange Tower, London, E149SR, 0800 023 4567, complaint.info@financial-ombudsman.org.uk, www.financial-ombudsman.org.uk. You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme (FSCS). Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Details of ITC Compliance Limited's authorisation can be confirmed by contacting the Financial Conduct Authority on 0800 111 6768 6768 or by visiting the FCA's website http://www.fca.org.uk/register.
As an organisation, we are committed to treating our customers fairly, before, during and after a sale. Before the sale, you can expect:
To have any significant and unusual exclusions or exceptions to the policy brought to your attention. A clear statement of price, including where applicable a breakdown of any interest charges.
Details of your cancellation rights and our complaints procedure.
Copies of your policy documentation or information as to when these documents will be dispatched.
After the sale you can expect:
Not to encounter any barriers to canceling your policy within regulatory agreed timeframes. To have any complaint dealt with in a timely and professional manner.
If at any time you feel you have not been treated fairly by any member of our staff, please contact us at the address or telephone number above.
You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.
Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the purpose of such data transfer, please ask us.
Your information will be retained for a period of up to twelve years. During this time, you have the right to obtain details of the information held and how it has been processed. If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the Data Protection Officer at THS Group Limited, 85 Great Portland Street, London, W1W 7LT; telephone: 020 7993 2135. If we are unable to resolve your concerns, then you have the right to refer the matter to the Information Commissioner's Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner's Office website (www.ico.org.uk/for-the-public/).
If you intend to purchase an insurance product, you confirm that you did not receive any recommendation or advice from us regarding the suitability of the product for your circumstances; that you have received the documentation below * and had the opportunity to review and question any items that may be unclear to you and that you have made an individual informed buying decision, based on your personal circumstances and the merits of the policy:
This document (status disclosure)
A policy booklet or similar, detailing policy terms, conditions, exclusions, and your cancellation rights Price information including all applicable taxes and where applicable interest payments
If you have not had access to these documents, please ask a member of staff who will be happy to assist.
I have read and understand the above information and confirm that I have been provided with a copy of this document together with all relevant policy documentation to enable me to make an individual informed buying decision based on my own personal circumstances and the merits of the policy. This buying decision was my own, and I did not receive a personal recommendation or advice from THS Group Limited.
Please keep this page with your insurance policy documents.
